Privacy Policy

PRIVACY POLICY

Alpha Property Agent

1. Overview

Alpha Property Agent (“we”, “us”, “our”) is committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).

This Privacy Policy sets out how we collect, hold, use and disclose personal information.

2. What personal information we collect

We may collect and hold personal information including, but not limited to:

  • Full name, residential address, postal address
  • Telephone number and email address
  • Date of birth and identification details (e.g. driver licence, passport)
  • Employment details, income and financial information
  • Rental history and references
  • Property preferences and enquiry history
  • Inspection attendance records
  • Any other personal information provided by you

3. How personal information is collected

We collect personal information in a number of ways, including:

  • Directly from you via forms, applications, correspondence or telephone
  • Through our website and online enquiry forms
  • At open inspections and property viewings
  • From third parties such as referees, previous agents or databases
  • Through third-party platforms and service providers, including:
    • Ignite (tenancy application processing)
    • PropertyTree (property management services)
    • FLK It Over (electronic lease execution)
    • Inspection Manager (inspection and reporting)
    • Homepass (inspection attendance registration)

4. Purpose of collection

We collect, hold and use personal information for purposes including:

  • Providing real estate services, including sales, leasing and property management
  • Processing tenancy applications and conducting background checks
  • Verifying identity and assessing suitability for tenancy
  • Managing inspections, reports and lease documentation
  • Communicating with you regarding properties or services
  • Complying with legal and regulatory obligations

5. Disclosure of personal information

We may disclose personal information to:

  • Property owners, landlords or vendors
  • Employees, contractors and related entities
  • Third-party service providers and platforms listed above
  • Tradespeople and maintenance providers
  • Tenancy databases, including TICA (where permitted by law)
  • Government agencies, courts or tribunals where required

We take reasonable steps to ensure that any third parties handling personal information comply with applicable privacy obligations.

6. Overseas disclosure

Some of our service providers may store or process personal information outside Australia.

By providing your personal information, you consent to such disclosure in accordance with the APPs.

7. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including through the use of secure systems and restricted access controls.

8. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us.

We will respond within a reasonable timeframe and in accordance with our legal obligations.

9. Marketing communications and consent

We may use your personal information to provide you with information about:

  • Properties for sale or lease
  • Property-related services
  • Market updates and promotional material

By providing your personal information, you:

  • Consent to receiving marketing communications from us by email, SMS or other means; and
  • Acknowledge that your information may be used to inform you of properties or services that may be of interest

You may opt out of receiving marketing communications at any time by:

  • Using the unsubscribe facility in communications; or
  • Contacting us directly using the details below

We will comply with the Spam Act 2003 (Cth) in relation to electronic marketing communications.

10. Complaints

If you believe we have breached the APPs, you may lodge a complaint with us in writing.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may refer your complaint to the
Office of the Australian Information Commissioner.

11. Contact details

Alpha Property Agent
Phone: 0433134955
Email: pm@alphapa.com.au

12. Changes to this policy

We reserve the right to amend this Privacy Policy at any time. The current version will be published on our website.